Managed Services

Most enterprises today find themselves in a position where their IT infrastructure forms an integral part of their business - a part they are dependent on.  However, when it comes to managing it to the best advantage of the enterprise, they often get lost in a world of technicality and incomprehensible jargon.

Traditionally, as an enterprise grows, it usually reaches a point where management realises that something must be done and then gets someone to "look after the computers" - someone they can call every time something goes wrong.  When they grow even further, they usually appoint someone to "look after the computers" in-house.  Further growth just results in more and more people being added to "look after the computers".  The emphasis throughout is on reaction - action is only taken when something goes wrong.  In the meantime, until it happens, management is in the dark, not knowing if everything is really working properly, just hoping it doesn't "fall over" too soon.

Managed Services

As the saying goes, prevention is better than cure, and that is one of the purposes of Managed Services.  The essence of Managed Services lies in it being predominantly pro-active - rather than waiting for a problem and then "fixing" it, Managed Services endeavours to firstly prevent as many problems as possible and secondly to put measures in place that will help resolving problems that do occur as quickly as possible and with minimal loss of productivity.  But Managed Services goes further than merely addressing problems - it also seeks to ensure that an enterprise's IT infrastructure is at all times optimally aligned with the enterprise's operational requirements, constantly adapting to changes in such requirements to ensure that they are fully supported.

There are many advantages to be gained from managing IT services effectively.  Downtime is limited to the minimum.  Data is safe - total loss of all data is practically impossible.  Users optimize the value gained from IT by gradually learning more advanced methods and techniques.  Management remains up to date on the status of IT in the company and is kept informed of possible changes that could enhance business operations.  Planning and budgeting is easier, keeping unexpected expenses to the minimum.  In the event that problems still occur, they are resolved much quicker because the people responsible are fully informed of all systems and hardware in use.  All of this results in a stable and reliable IT infrastructure that truly supports the enterprise and becomes an effective aid to productivity rather than being the hindrance so many enterprises have become accustomed to.

The Problem

For most enterprises the problem with Managed Services is that it requires a multi-disciplinary team, capable of attending to a wide range of technologies and products.  Few enterprises can afford to appoint a team with all the required skills and experience on a full-time basis.  That is where outsourcing fits in.

The Solution

By outsourcing its Managed IT Services an enterprise gets access to exactly the combination of skills they require.  Where applicable such skills may be used (and paid for) only as and when needed.  Human resource management is easier as the enterprise has no administrative responsibility towards IT staff and they never have the problem of their IT staff being off-sick or on leave.

The Managed IT Services offered by Effectus entails taking responsibility for ensuring that our customers' IT infrastructure contributes maximally towards their business strategies and objectives.  Depending on the extent of the customer's IT infrastructure and budgetary constraints, this may involve anything from regular visits to the customer's premises up to permanently placing a full IT department on-site. 

The most important part of our service, however, is that we focus on supporting what our customers do and not on trying to make sure that they have the latest and greatest and most sophisticated in IT.

To find out how we can help you gain maximal advantage from your IT infrastructure, please Contact Us.